MGT 521 MGT521 MGT/521 Week 5: Team assignment : customer call center for timeshare vacations

Your Learning Team is a team of managers of a customer call center for timeshare vacations. 

Discuss, with your team, the types of control measures you would use to see how efficient and effective an employee is. 
 

Discuss, with your team, the measures you would use to evaluate the entire call center.
 

Prepare a 350- to 1,050-word paper detailing the findings of your discussion.